Last Updated: March 11, 2025
1. General Refund Policy
Nel Tax and Financial Solutions (“NTFS”) provides a variety of services and digital/physical products. Due to the nature of our business, all sales are final unless otherwise stated in this policy.
We encourage all customers to review service details, product descriptions, and terms before making a purchase. If you have any questions prior to purchasing, please contact [email protected].
2. Refund Policy for Services
Refunds for services are not provided under any circumstances once work has commenced. This applies to:
🔹 Tax advisory and representation
🔹 Financial consulting and coaching
🔹 Family financial education services
🔹 Courses, licensing, and workshops (virtual and in-person)
However, if you have concerns about the quality of a service received, please email [email protected] for review.
3. Refund Policy for Digital Products & Courses
Digital products, online courses, and downloadable materials are non-refundable. This includes, but is not limited to:
🔹 E-books
🔹 Online courses
🔹 Templates and digital workbooks
If you experience technical issues accessing your purchased digital product, contact [email protected] within 7 calendar days of purchase for assistance.
4. Refund & Return Policy for Physical Books & Shipped Products
If you purchased physical books or other shipped products directly from:
- Nel Tax and Financial Solutions’ official website
- Our Payhip store (payhip.com/ntfsglobal)
You may request a refund or replacement by emailing [email protected] within 10 calendar days of receiving the item.
- Please include proof of purchase and photos of any damage or incorrect items when applicable.
- If a return is necessary, ship the item back to:
📍 Nel Tax and Financial Solutions
📍 5004 Honeygo Center Drive #102-265, Perry Hall, Maryland 21128 - If eligible for a refund, funds will be sent to the original payment method within 30 days of NTFS approving the request.
For purchases made from third-party retailers (e.g., Amazon, Barnes & Noble, or other distributors):
- Customers must follow that retailer’s refund and return policy.
- NTFS is not responsible for refunding or replacing items purchased from third-party sellers.
- However, if you have issues, email [email protected], and we will assist where possible.
5. Refund Policy for Events (Virtual & In-Person)
- Tickets for events, webinars, and workshops are non-refundable.
- If you can no longer attend, you may transfer your ticket to another person by emailing [email protected] at least 48 hours before the event.
If an event is canceled by NTFS, registrants will be notified and eligible for a full refund or credit towards a future event.
6. Refund Policy for Licensing Courses, Workshops & Materials
- Fees for licensing NTFS materials, courses, or workshops are non-refundable once access has been granted or materials have been provided.
- If there are issues with accessing content or you have questions, please reach out to [email protected].
7. Chargebacks & Payment Disputes
If a chargeback or payment dispute is filed for a completed purchase, NTFS reserves the right to:
🔹 Provide evidence to dispute the claim
🔹 Deny future services or access to digital products
🔹 Charge a fee for chargeback-related costs
To avoid issues, we recommend contacting [email protected] first with any payment concerns.
8. Contact Information for Refund & Return Requests
For refund, return, or payment inquiries, email:
📧 [email protected]
Mail returns (for eligible products) to:
📍 Nel Tax and Financial Solutions
📍 5004 Honeygo Center Drive #102-265, Perry Hall, Maryland 21128
By purchasing from NTFS, you acknowledge and accept the terms of this Refund & Return Policy.
