PRIVACY POLICY AGREEMENT
1. Introduction
Nel’s Tax Help, LLC (d/b/a Nel Tax and Financial Solutions) (“NTFS”) is committed to protecting the privacy of our clients, including families and individuals who engage with our financial services. This Privacy Policy outlines how we collect, use, protect, and disclose personal information for both online and offline interactions.
This policy applies to information collected through:
- Online activities (website, emails, forms, and digital communications)
- Offline interactions (consultations, workshops, phone calls, and paper forms)
- Third-party platforms used for service delivery
By using our website or services, you consent to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect personal information from individuals and families, including:
🔹Personal Identifiers: Name, email, phone number, mailing address, date of birth, and similar details.
🔹Financial & Tax Information: Income details, tax filings, business financials, and related documents.
🔹Children’s Information: NTFS provides financial education services for families, including those with young children. We collect only necessary information about children from parents or legal guardians for service provision.
🔹Technical Data: IP address, browser type, and device information when using our website.
🔹Communication Preferences: Records of emails, calls, and service requests.
🔹Offline Interactions: Information provided during phone calls, in-person meetings, events, and workshops.
We do not knowingly collect or request personal data directly from children under 13 years old through our website.
3. How We Use Your Information
We collect and use personal information to:
🔹Provide Services: Process tax returns, financial planning, and family financial education.
🔹Client Communication: Respond to inquiries, schedule meetings, and send service updates.
🔹Educational Outreach: Offer workshops and resources to families, including financial education for parents of young children.
🔹Marketing & Engagement: Share newsletters, promotional materials, and educational content (only with consent).
🔹Legal & Compliance Purposes: Meet IRS, federal, and Maryland state legal obligations.
🔹Website Analytics: Improve user experience and website functionality.
We do not sell or rent personal information to third parties.
4. Data Collection & Privacy for Children Under 13
NTFS provides family financial education services, which may include workshops and resources for parents with children under 13. However, our website is not intended for use by children under 13.
🔹 Parental Consent Required: If a child under 13 participates in NTFS programs, all data is collected only from the parent or legal guardian.
🔹 No Direct Collection from Children: We do not knowingly collect personal data directly from children under 13.
🔹Limited Data Usage: Any information about a child is used only for the requested service and is not shared with third parties unless required by law.
If you believe we have received personal information from a child under 13 without parental consent, contact us at [email protected], and we will remove the data.
5. Data Sharing & Third-Party Disclosure
We may share your information in the following cases:
🔹 With Service Providers: Trusted vendors who assist in operations (e.g., payment processors, tax software providers).
🔹 Legal Compliance: When required by law, IRS regulations, or government requests.
🔹 Business Transfers: In the event of a business restructuring, merger, or acquisition.
🔹 With Your Consent: If you opt into third-party offers or partnerships.
All third-party service providers are contractually obligated to maintain confidentiality and security standards.
6. Cookies & Online Tracking
We may use cookies and similar tracking technologies to:
- Improve user experience
- Analyze website traffic
- Deliver relevant content
You can manage cookie preferences in your browser settings.
7. Data Security Measures
NTFS implements strict security measures to protect your data, including:
🔹Encryption: Secure transmission of data via SSL.
🔹Restricted Access: Only authorized personnel can access sensitive information.
🔹Offline Protection: Secure storage of physical records.
🔹Third-Party Compliance: Ensuring vendors meet security standards.
While we take every precaution, no data transmission or storage system can be 100% secure. Clients should use secure methods when sharing confidential tax and financial information.
8. Your Rights & Choices
You have the right to:
🔹Access Your Data: Request a copy of the personal information we store.
🔹Update or Correct Information: Modify inaccurate details.
🔹Opt-Out of Marketing: Unsubscribe from emails by clicking the link in our emails or contacting us.
🔹Request Deletion: Ask us to delete your data, subject to legal retention requirements.
To exercise any of these rights, contact [email protected].
9. Offline Privacy Practices
NTFS collects personal data through in-person meetings, phone calls, and paper forms. We apply the same level of security and confidentiality to offline data as we do to online records.
🔹 Secure Handling: Paper files are stored in locked locations.
🔹 Limited Access: Only authorized personnel can access offline data.
🔹 Proper Disposal: Paper records are shredded when no longer needed.
10. Third-Party Links & External Sites
Our website may include links to third-party websites. NTFS is not responsible for the privacy policies or practices of external sites. Users should review their privacy terms before engaging with third-party services.
11. International Data Use
While NTFS serves international clients for financial coaching and education, our tax advisory and representation services are limited to U.S. taxpayers (citizens, residents, and U.S.-based businesses).
International users must ensure compliance with their local data protection laws when using NTFS services.
12. Policy Updates & Changes
We may update this Privacy Policy periodically. Changes will be posted on our website with the latest revision date. If significant changes occur, we will notify users via email.
Last Updated: March 10, 2025
13. Contact Us
For questions about this Privacy Policy, contact us at:
📧 Email: [email protected]
📞 Phone: 443-868-7629
📍 Mailing Address:
Nel’s Tax Help, LLC d/b/a Nel Tax and Financial Solutions
5004 Honeygo Center Drive #102-265
Perry Hall, Maryland 21128
