Last Updated: March 11, 2025
At Nel Tax and Financial Solutions (NTFS), we value our clients and strive to provide high-quality services, programs, and products. This Cancellation Policy applies to all services, workshops, licensing agreements, consultations, group programs, coaching (both group and 1:1), and events.
By purchasing or enrolling in any NTFS service or program, you acknowledge and agree to the following cancellation terms.
1. General Cancellation Policy
- Once a service, program, or package begins, no cancellations or refunds will be granted.
- For long-term services (exceeding 6 months), an engagement letter will outline specific cancellation terms.
- For short-term services (under 6 months), cancellations are not allowed once the service has started.
- If a service or program is delivered monthly, clients may discontinue at any time, but must notify NTFS in writing to stop future engagement and billing.
2. Cancellation Policy for Services & Consultations
🔹 One-Time & Short-Term Services (Under 6 Months)
- No cancellations or refunds once the service has begun.
- If a service has not started, cancellation requests must be emailed to [email protected] at least 48 hours before the scheduled start date for consideration.
🔹 Long-Term Services (6+ Months)
- All long-term services include an engagement letter outlining cancellation terms.
- Cancellation terms will specify notice requirements, applicable fees, and conditions for discontinuation.
🔹 Monthly Services & Subscription-Based Packages
- Customers may discontinue services at any time by submitting a written request to [email protected].
- Cancellation will take effect before the next billing cycle if received at least 10 calendar days before the renewal date.
3. Cancellation Policy for Group Programs & Coaching (Group & 1:1)
- No cancellations or refunds once the program begins.
- If a participant is unable to continue, they may be eligible to transfer their enrollment to a future cohort or another individual. Requests must be submitted in writing to [email protected].
- NTFS reserves the right to cancel or reschedule a group program if necessary. In such cases, participants will be offered an alternative date or a credit toward a future session.
4. Cancellation Policy for Workshops & Events (Virtual & In-Person)
- No refunds or cancellations once a ticket or seat is purchased.
- If unable to attend, you may transfer your ticket to another person by notifying NTFS via email at least 48 hours before the event.
- If NTFS cancels or reschedules an event, registrants will be offered either:
- A full refund, or
- A credit to use for a future event.
5. Cancellation Policy for Licensing of Courses, Workshops & Materials
- Licensing fees for NTFS courses, workshops, and materials are non-refundable once access or materials have been provided.
- If there are concerns regarding access or licensing terms, please contact [email protected] for assistance.
6. Cancellation Due to Payment Issues
- If a payment fails or is late by more than 7 calendar days, NTFS reserves the right to discontinue services until payment is received.
- If a payment is more than 30 calendar days past due, the client relationship will be terminated and services will be discontinued.
- All outstanding balances must be paid in full.
7. How to Request a Cancellation
To submit a cancellation request (where applicable), email [email protected] with the following details:
🔹 Full Name and/or Business Legal Name
🔹 Service/Program Name
🔹 Reason for Cancellation (if applicable)
🔹 Requested Cancellation Date
NTFS will review the request and respond within 10 calendar days.
By purchasing any NTFS service, product, or program, you agree to the terms in this Cancellation Policy. If you have any questions, please contact [email protected].
📍 Nel Tax and Financial Solutions
📍 5004 Honeygo Center Drive #102-265, Perry Hall, Maryland 21128
